Cancellation, Return & Refund

Definitions

"Company", "We", "Us", "Our": Ventrisa
"Items": Products sold through the Website
"Orders": A request by You to purchase goods from Us
"Service": The Website, accessible via ventrisa.com
"You": The customer purchasing or using our Service

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Policy Overview

At Ventrisa, every product is carefully inspected before shipping. This policy explains how cancellations, returns, replacements, and refunds are handled and the conditions that apply to each request.

By placing an order on ventrisa.com, you confirm that you have read and agreed to the terms below, including our Dispute Resolution process in Section 2.

If you experience an issue with your order, please contact us first at support@ventrisa.com. Our team aims to respond within 24 business hours and resolve eligible claims as quickly as possible.

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1. Order Cancellation

Orders may be canceled free of charge within 6 hours of purchase, provided the order has not yet entered our fulfillment process.

For cancellation requests submitted after the 6-hour window, if the order has not yet shipped, a 10% order preparation fee may be deducted from the refund.

This fee covers processing already completed for your order, including quality inspection, packaging, labeling, and fulfillment preparation.

• Cancellation requests must be sent to support@ventrisa.com with your order number.

• Once an order has been handed over to the carrier, it can no longer be canceled and will be handled according to the applicable return terms below.

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2. Dispute Resolution & Chargebacks

We are committed to resolving customer concerns fairly and promptly.

Before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider, please contact our support team at support@ventrisa.com with your order number and a description of your concern.

Our team aims to respond within 24 business hours and resolve eligible claims within 5–10 business days.

If a chargeback is filed, Ventrisa may provide the payment processor with relevant transaction and fulfillment records, including order details, tracking information, delivery confirmation, customer communications, and the policies accepted at checkout.

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3. 30-Day Guarantee — What It Covers

Our 30-Day Guarantee covers eligible product and fulfillment issues reported within the applicable time period.

Eligible for return, replacement, or refund:

• The product arrives with a manufacturing defect, such as damaged stitching, a torn cover, malformed components, or missing parts.

• The product is damaged during transit.

• You receive the wrong product, size, or quantity.

• An eligible manufacturing defect becomes apparent within 30 days of delivery under normal intended use.

To submit an eligible claim:

1. Contact support@ventrisa.com within 7 days of delivery for transit damage, missing items, or incorrect-item claims, and within 30 days of delivery for manufacturing defects.

2. Provide your order number and clear photos or a short video showing the issue.

3. Wait for written return authorization and instructions from our support team before sending any product back.

Items returned without prior authorization may not be accepted or eligible for reimbursement.

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4. Return & Refund Eligibility

Because Ventrisa products include pillows, pillow covers, sleep masks, and other personal sleep products that may come into direct contact with the face, skin, or body, certain return restrictions may apply for hygiene reasons.

Products may not qualify for return or refund in situations including:

• Normal wear and tear or natural changes to fabrics, foam, filling, or other materials over time.

• Damage resulting from misuse, improper washing, improper storage, pets, sharp objects, stains, burns, modifications, or failure to follow product care instructions.

• Claims submitted outside the applicable time periods stated in this policy.

• Products returned without prior authorization.

• Products that are materially damaged after delivery for reasons unrelated to a manufacturing defect.

• Personal preference regarding firmness, thickness, texture, feel, or comfort when the product itself is not defective.

Hygiene & Personal-Use Products

For health and hygiene reasons, pillows, pillow covers, sleep masks, and other body-contact sleep products that have been used, slept on, worn, washed, stained, damaged, or materially altered after opening may have limited return eligibility unless there is a verified manufacturing defect.

Where required by applicable consumer law, your statutory rights remain unaffected.

Product Expectations

Our pillows and sleep accessories are designed to provide comfort and everyday sleep support.

They are not intended to diagnose, treat, cure, or prevent medical conditions, and individual experiences may vary.

A particular medical, developmental, therapeutic, sleep, posture, breathing, or comfort outcome is therefore not guaranteed unless expressly stated otherwise.

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5. Return Process

For an eligible return:

1. Email support@ventrisa.com with your order number, a description of the issue, and any requested photos or video.

2. Our support team will review your request and provide return instructions if approved.

3. Do not send the product back until you have received written authorization and the correct return address.

4. When a physical return is required, use a tracked shipping service and retain your shipping receipt and tracking number.

5. For verified manufacturing defects, incorrect items, or transit damage, Ventrisa will determine the appropriate resolution and, where applicable, cover or reimburse reasonable return shipping costs.

6. Once an authorized return is received and inspected, approved refunds are generally processed within 5-10 business days to the original payment method.

Your bank or payment provider may require additional time to post the refund to your account.

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6. What Refunds Cover

For an approved refund, the amount refunded will depend on the reason for the return and the circumstances of the order.

Unless otherwise required by applicable law, certain charges may be non-refundable, including:

• Express or expedited shipping upgrades

• Shipping Protection fees, if purchased

• Return shipping for non-defective products

• Applicable order preparation or handling fees

• Other non-refundable services already provided in connection with the order

For a verified manufacturing defect, transit-damaged product, or incorrect item, our team will provide the appropriate resolution under this policy.

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7. Replacements

Instead of a refund, Ventrisa may offer a replacement product for verified defective, damaged, missing, or incorrect-item claims.

Approved replacement orders are shipped at no additional product cost and follow the processing and estimated delivery times stated in our Shipping Policy.

If the original product or variation is unavailable, our team will contact you regarding an appropriate alternative resolution.

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8. Bundles, Multi-Packs & Promotional Offers

For products purchased as part of a bundle, multi-pack, Buy One Get One offer, or promotional set, return eligibility may apply to the complete promotional purchase rather than an individual component.

If a return is approved, all items included in the qualifying bundle or promotion may need to be returned before a full refund can be issued.

Any promotional discount, free item, or bundle pricing associated with the returned purchase may be taken into account when calculating the eligible refund amount.

Our support team will provide the applicable instructions when reviewing your request.

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9. Undeliverable, Refused & Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Delivery issues may occur due to circumstances including:

• Incorrect or incomplete addresses

• Missing apartment or unit numbers

• Refused deliveries

• Missed delivery attempts

• Recipient unavailability

• Packages not collected from designated pickup locations

If a carrier records a shipment as “Delivery Attempted,” “Return to Sender,” “Unclaimed,” or “Undeliverable,” our team will review the available tracking information and determine the available options.

If the package is recoverable, reshipment may be available, and additional carrier shipping charges may apply.

Orders that become undeliverable due to incorrect customer-provided information, refusal, or failure to collect the shipment may not qualify for a refund of shipping or fulfillment costs already incurred, subject to applicable consumer law.

Please review our Shipping Policy for additional information regarding delivery and address accuracy.

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10. Contact Us

For questions about cancellations, returns, refunds, replacements, or order issues, contact:

Email: support@ventrisa.com
Website: ventrisa.com

Our support team aims to respond within 24 business hours.

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This policy was last updated on August 23, 2026. Ventrisa reserves the right to update this policy from time to time. The policy applicable to an order will be determined in accordance with applicable law and the terms in effect when the order was placed.

Ventrisa - Grow Better. Sleep Better.