Shipping policy
FREE Shipping on All Orders
We offer FREE standard shipping worldwide on every order - no minimum purchase and no code needed.
Your order will be dispatched from our U.S. or Asia warehouses, depending on product availability and destination.
We aim to make every delivery smooth and transparent, so you know when to expect your order and can follow its journey along the way.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order ships, you'll receive a confirmation email with your tracking number so you can monitor your package.
🇺🇸 Shipping Within the United States
We prioritize fast and reliable delivery for our U.S. customers. Most U.S. orders are shipped through our domestic or international fulfillment network, depending on product availability.
Processing Time: 1–3 business days
Estimated Delivery: 7–12 business days (Standard Shipping)
Express Shipping: 4–9 business days (available on select products)
⏳ Tracking information will be provided as soon as your order ships.
🌍 International Shipping
We ship worldwide from our U.S. and Asia warehouses, depending on product availability and destination.
All orders include tracking and may be delivered through trusted shipping partners including DHL, YunExpress, USPS, 4PX, SDH, and Yanwen.
⏳ Business days exclude weekends and public holidays.
| Region | Average Shipping Time (Business Days) |
|---|---|
| North America | |
| United States | 7–12 |
| Canada | 7–12 |
| Mexico | 5–12 |
| Oceania | |
| Australia | 7–12 |
| Asia | |
| Hong Kong | 7–12 |
| Singapore | 7–12 |
| Malaysia | 7–12 |
| Thailand | 7–12 |
| Philippines | 8–12 |
| Rest of Asia | 5–15 |
| Europe | |
| UK | 7–12 |
| Germany | 7–12 |
| EU (General) | 10–15 |
| Switzerland | 7–12 |
| Austria | 7–12 |
| Rest of Europe | 10–15 |
| Rest of the World | 10–25 |
We work with established international carriers to deliver your Ventrisa order safely and efficiently.
⚠️ Shipping Delays & Exceptions
Shipping times are estimates and may vary depending on your location and circumstances beyond our control, including customs inspections, carrier delays, severe weather conditions, or peak shipping periods.
Once your package has been handed to the carrier, tracking and delivery updates depend on the carrier's logistics network.
📍 Address Accuracy & Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. The shipping address submitted during checkout will be considered the final delivery address for the order, so please review all information carefully before completing your purchase.
Our shipping partners will make reasonable delivery attempts to deliver your package to the address provided.
Delivery may be unsuccessful due to circumstances including an incorrect or incomplete address, missing apartment or unit number, refusal of delivery, recipient unavailability, or failure to collect a package from a designated pickup location.
In these situations, the carrier may update the shipment status to “Delivery Attempted,” “Return to Sender,” “Unclaimed,” or “Undeliverable.”
Packages that are refused or left unclaimed by the recipient will be treated as undeliverable shipments.
Please note that these circumstances occur outside of Ventrisa's control and are not considered an error on our part.
If the carrier confirms that delivery was attempted or the package was made available for pickup, this will be considered a valid delivery attempt by the logistics network.
If a shipment is returned within the carrier's network due to one of these circumstances, customers may request a reshipment once the package has been processed through the carrier's return system.
In such cases, additional shipping fees may apply. These fees cover the carrier's costs for handling and transporting the package again and are not imposed as a penalty by Ventrisa.
Orders returned to the carrier due to customer-related delivery issues are not eligible for a refund.
Lost Shipments
Once an order has been handed over to the carrier, delivery timelines and final delivery are managed through the carrier's logistics network.
Ventrisa is not responsible for delivery delays caused by carrier operations or circumstances outside our reasonable control.
If a shipment is confirmed lost by the carrier, our support team will review the case and determine the appropriate resolution in accordance with our policies.
If you believe your shipment may be significantly delayed or lost, please contact us so we can assist with tracking and the appropriate next steps.
Need Help?
If you have any questions about your order, tracking, or delivery, our support team is happy to help.
Please contact us at support@ventrisa.com - our team aims to respond within 24 business hours.
Thank you for choosing Ventrisa.
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