
FAQ
Ordering from Ventrisa
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days and typically arrive in 5–12 business days. Shipping is free on every order and you’ll get a tracking link by email as soon as it’s on its way.
What does the 30-Day Risk-Free Trial cover?
What does the 30-Day Risk-Free Trial cover?
It gives you 60 days to use your Selorna product in real daily life. If it arrives damaged, you receive the wrong item, or a manufacturing defect appears within 60 days of delivery, email support@selorna.com with your order number and a photo — Selorna covers the return shipping and you get a replacement or a full refund. Full terms here.
How do I choose the right option?
How do I choose the right option?
Where a product has sizes, colours or models, they’re listed in the selector above the Add to Cart button, and the photos update as you switch. If you’re between options, email us before you order - we’d rather help you pick right than process a return.
Do ergonomic products feel strange at first?
Do ergonomic products feel strange at first?
Often, yes - supportive products change a position your body has held for years, and that takes a little adjustment. Give anything ergonomic 7–14 days before you judge it. That adjustment window is written into our policy for exactly this reason.
How do I contact a human?
How do I contact a human?
Email support@ventrisa.com. Include your order number if you have one. We read everything and reply.